Apple iTunes & Apple TV Authorisation Loop Error
I have been working with iTunes Store Support for a week, but have not been able to resolve the infamous “Authorisation Loop” error, so thought I would share and vent my frustrations here.
I upgraded to 7.7.1.11 recently and since the upgrade none of the $1,000 worth of songs videos and TVShows purchased and downloaded will play in iTunes or our Apple TV.
When I click on a song, movie or show, we receive the message “This computer is not authorized ….”.
I than put in the password and receive the hopeful message: “Machine Authorization was Successful”, but the songs, videos and shows still don’t play. When you click on the title again it again re-asks for “authorization”.
I have tried all of the suggested fixes and set of instructions received from iTunes Store support and the support website, including:
* De-authorizing, re-authorizing
* Re-installing iTunes
* Removing the SC folder
* Re-building the iTunes Library
* Re-building iTunes Preferences
* Creating a new user acount and installing iTunes
* Installing iTunes on a different computer with a different operating system
* Re-installed songs from a backup …
* Updating iTunes Store Account Information, as instructed by support.
* Scanned for viruses …
* Updated Windows …
.. of course every time you do most of these things the Apple TV is wiped and spends hours re-syncing with iTunes over my wireless network which adds to the frustration.
I have been a loyal shareholder and customer to Apple and iTunes and was even in the process of purchasing iPhones for the family, but this most recent set of issues (this is the second time by the way for us to go through this exact problem) is becoming very aggravating - beyond what I can put up with.
Having invested well over $1,000 in Apple, and having also upgraded my internet connection to cater for more download limits, we have decided to ditch our Apple love affair, and move to a much more reliable and robust on-demand entertainment delivery system - like the new Foxtel HD On Demand.
Apple - you have absolutely received the very last dollar from me.
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